Snooze an AM Eatery

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General Manager

General Manager

City 
US-TX-Houston
Posted Date 
4/12/2017
Category 
Restaurant Management
Restaurant Location 
The Heights

More information about this job

Overview

LOGO

You are the face of Snooze; the lighthouse in direction, procedure, morale, adherence and guest satisfaction.  The importance of this role simply can’t be overstated, as the success of the restaurant lies in your hands.  Some of your objectives may include the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.  You are an active member in your community and are responsible for generating and reaching all sales objectives, while creating an environment consistent with Snooze’s Guest Compass and service standards.          

Responsibilities

  • Completely understand all Snooze policies, procedures, standards, specifications, guidelines and expectations.
  • Ensure that all guests feel welcome and are given responsive, friendly, courteous and exceptional service.
  • Be a role model, facilitator, trainer and able employee in all Snooze hourly positions.
  • Assume 100% responsibility for quality of products served and service given to guests while also achieving Snooze objectives for sales and growth.
  • Develop, plan and carry out restaurant marketing, advertising and promotional activities and campaigns as needed, as well as budget review.
  • Develop relationships with the local community, collaborating with charities, businesses and government associations in order to model Snooze into an intricate part of the local community.
  • Meet Snooze standards in terms of employment. Including interviewing, hiring, training, reviewing, evaluating, and terminating based on company policy. Be knowledgeable of Snooze policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures. You will also have monthly BOB reviews facilitated by your Regional Managers.
  • Schedule labor by anticipating business activity while ensuring that all positions are staffed and labor cost objectives are met.
  • Continually strive to develop your staff in all areas of managerial and professional development, molding Snooze’s Future.
  • Consistently monitor financial controls to assure objectives are met in terms of sales, COGS, labor, Etc. You are expected to report your budget and forecast per period.
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures.
  • Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
  • Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance program.
  • Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
  • Work with your Head Chef in development and also ensure that all food and products are consistently prepared and served according to the restaurant’s food standards.
  • Create a fun, safe, and rewarding work environment for all team members of Snooze.

Qualifications

  • Have knowledge of food, beverage, and service generally involving at least three years of front-of-the-house operations and/or assistant management positions.
  • Possess excellent basic math skills and have the ability to operate a POS system. Must also be able to communicate and understand the predominant language (s) of the restaurant’s trading area.
  • Be able to work in a standing position for long periods of time (up to 12 hours) and have the stamina to work 50 to 60 hours per week.